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FREQUENTLY ASKED QUESTIONS

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Do I need an appointment?

Yes — we operate strictly by appointment so every rider gets dedicated time, proper guidance and a personalised experience without interruptions.

What types of bikes do you specialise in?

We focus on high‑performance road, gravel, MTB and time‑trial bikes, along with select factory frames and custom builds chosen for engineering quality, ride feel and real‑world performance.

Can you help me choose the right bike size and fit?

Definitely. We take the time to measure, assess, and recommend the optimal bike size and fit for your body type, riding style, and goals. Proper fit is key to comfort, performance, and injury prevention.

Can I order a custom build?

Absolutely - custom builds are a core part of what we do. We work with you to select the right frame, components and fit to create a bike that feels truly yours.

We offer bespoke performance upgrades designed to elevate your riding experience. From precision-engineered wheels and tyres to drivetrains and refined cockpit components, we select only premium parts that deliver meaningful gains in speed, responsiveness, and overall ride quality. Every upgrade is customized to your goals to ensure your bike performs at its absolute best.

Do you sell accessories?

Yes. We offer a curated selection of high-quality cycling accessories designed to enhance comfort, safety, and performance on every ride.

How long does a new bike take to arrive after an order is placed?

If your chosen model, size, and color aren’t currently in stock, most riders can expect to be enjoying their new Velo Vibe bike within about two weeks. We work diligently to get your custom build ready as quickly as possible, so you can hit the road and experience your ride at its absolute best.

Do you offer delivery?

Yes. Velo Vibe can deliver your bike within the metro area for a small fee. If you have special delivery requirements or are located outside our standard metro area, please contact us, and we’ll do our best to accommodate you.

Can I get advice on cycling routes or training?

Certainly. We can provide recommendations on local rides, training tips, and bike setup for specific cycling goals.

Where are you located?

Velo Vibe is located in O'Halloran HIll, South Australia. Our studio is just over 15km south of the CBD.

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